Last updated: April 25, 2023, 5:53 PM IST
Snapchat is another tech company that recently ventured into the AI chatbot race, but it’s fair to say that its journey has been challenging in many ways. The ChatGPT-powered platform has faced negative reviews from users ever since the company decided to release the chatbot to a wider audience.
The AI chatbot called My AI is available at the top of the Snap user’s screen, which many believe is an invasion of privacy, as Snapchat didn’t ask their permission before making this addition to the app.
These users have complained that Snapchat did not make it an opt-in feature, instead introducing the chatbot. Some even want an option to remove the chatbot from the Snapchat app home screen. All this backlash has played badly on Snapchat’s ratings on the app stores (both iOS and Android), with many of them giving the platform a one-star rating, which isn’t the best case for any app, never mind Snapchat.
These reviews seem to coincide with the announcement of the Ai chatbot on April 19, and 24 hours later, likely after trying out the chatbot or seeing it on their home screen, Snapchat users decided to take matters into their own hands.
Snapchat says My AI allows users to write songs, find the best restaurants and even take a picture of your garden using the AI chatbot. It’s free for all Snapchat users, but looking at the social media posts, it feels like Snapchat should have at least reached its user base before the feature was available to everyone.
These outbursts generally help and force the company to undo the feature. For example, recently Instagram decided to have a 9:16 ratio for photos on the feed, which the users did not like at all. After multiple instances of anger on the platform, Instagram claimed it was only testing the feature and has no plans to make it available for the public release. Snapchat is unlikely to take any such actions, but at least giving users the option to remove the chatbot could go a long way toward cashing in on the app store rankings.
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