Google Pixel 3 and Pixel 3 XL users are complaining that their phones freeze or become unresponsive out of the blue. According to user reports on the company’s support forums and Reddit, a growing number of Google Pixel 3 and Pixel 3 XL owners have bricked their devices after an arbitrary shutdown. Their devices seem to boot into a recovery mode called Qualcomm’s “Emergency Download Mode” (EDL) instead of Android which effectively renders their handsets unusable.
Some Google Pixel 3 owners say there was a complete shutdown after an overnight security update, while some say it came out of nowhere. Several affected users say that Google Support is not helping them because their phones are no longer under warranty.
The Google Pixel 3 and Pixel 3 XL were launched in October 2018 and many of the devices sold are out of warranty or will soon lose support. Google has not yet acknowledged that this is a widespread problem and users are concerned that they will have to pay for repairs or buy a new device.
In response to a similar case earlier this year, Google had extended the Pixel 4 XL’s warranty in some regions to cover a few known issues that caused the devices to shut down frequently for some users. Certain power-related issues including wired and wireless charging issues, faster battery drains, random reboots and the phone not being able to turn on were reported by users which led the company to extend the warranties for another year. The repair tool is available for Google Pixel 4 XL purchased in the US, Singapore, Canada, Japan and Taiwan.
Google Pixel 3 XL price in India starts from Rs 39,990 for the 4GB RAM + 64GB storage variant.