Finance Minister Nirmala Sitharaman has called on Infosys Chief Executive Salil Parekh to explain technical issues in an online tax portal developed by the company, the country’s tax authorities said on Sunday.
The Income Tax Department, part of India’s Ministry of Finance, said in a tweet that Parekh would be asked to explain why after 2-1/2 months since the launch of the new e-filing portal, issues have not been resolved.
“As of 21/08/2021, the portal itself has not been available,” Income Tax India said in a tweet.
A notice on the website read: “Portal is undergoing maintenance. We regret any inconvenience caused.”
The @IncomeTaxIndia portal remains in emergency maintenance. We will post an update as soon as the portal is available to taxpayers again. We regret the inconvenience.
— Infosys India Business (@InfosysIndiaBiz) August 22, 2021
Infosys did not immediately respond to an email request for comment.
A day after the launch of the e-filing portal in June, Sitharaman had tweeted to Infosys and its co-founder Nandan Nilekani, asking to resolve grievances and issues and not to disappoint our taxpayers.
The highly anticipated e-filing portal 2.0 was launched last night at 8:45 PM.
I see grievances and glitches in my TL.
Heap @Infosys & @NandanNilekan will not disappoint our taxpayers in the quality of service.
Ease of compliance for taxpayers must be our priority. https://t.co/iRtyKaURLc
— Nirmala Sitharaman (@nsitharaman) June 8, 2021
Nilekani had replied that Infosys expected the portal to stabilize over the course of the week and resolve outages.
© Thomson Reuters 2021
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