Digi Yatra was initially launched at three airports on December 1 last year: Delhi, Varanasi and Bengaluru. (PTI file)
Digi Yatra was initially launched at three airports on December 1 last year and will be deployed at Kolkata, Pune, Vijayawada and Hyderabad airports from March 2023
Digi Yatra, a voluntary service that provides travelers with a hassle-free and seamless airport experience, is now offering an app update upon receiving feedback and making changes to improve the user experience.
Those who have used the app have received notifications to update it. After completing the update, they received a message stating “Introducing Digi Yatra 2.0”.
Digi Yatra’s note reads: “We are pleased to announce the latest update to our app with an improved registration process. With this release you can expect: easier and faster new user sign-up, an improved registration process and special feedback from the app, making it easier for you to share your thoughts and opinions with us.”
It added: “We are committed to providing a seamless user experience and hope this new feature improves your time with our app.”
Usually an update is given to fix bugs, but it is also possible to deploy new features at the same time. When apps contain bugs, it can affect usage and performance. A user may face graphical errors in the app or sudden shutdown. Such errors in an application can be fixed by software updates, which again improve its performance and effectiveness.
News18 has reached out to the Ministry of Civil Aviation to understand the reason behind the release of the latest update, but has yet to receive a response.
Users with problems
Meanwhile, Sanjiv Kapoor, the CEO of Jet Airways, highlighted a few issues with Digi Yatra on Twitter on Feb. 3. He shared the screenshot of the app while stating that he encountered an error in the app while trying to add identity.
According to the screenshot, the error reads: “Unfortunately, we are unable to enroll you at this time. We apologize for this inconvenience. Our technical team is working on a speedy resolution.”
In the same Twitter thread, Kapoor also tagged the Civil Aviation Ministry and Delhi Airport, saying that a gray screen appeared on his Android phone when he tried to add an identifier to the Digi Yatra app. “This worked fine until both Digiyatra and Digilocker released app updates. It seems that integration was lost after that,” he wrote.
Like Kapoor, there were other Twitter users who encountered the same problem while using the Digi Yatra app.
Digi Yatra was initially launched at three airports on December 1 last year: Delhi, Varanasi and Bengaluru. This week, the state minister of civil aviation VK Singh informed Lok Sabha that the service will be implemented at the airports of Kolkata, Pune, Vijayawada and Hyderabad from March 2023.
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