Amid the technical difficulties facing the new income tax e-filing portal that made it unavailable for two consecutive days, the Ministry of Finance called on Infosys’ general manager and CEO, Salil Parekh, on Monday, August 23, to provide explanations. to Finance Minister Nirmala Sitharaman on the matter.
Mr. Parekh has been summoned to North Block because even after more than two months since its launch on June 7, the new Income Tax e-filing portal continues to experience technical difficulties with users complaining that many sections are not working or are slow.
“Ministry of Finance subpoenaed Sh Salil Parekh, MD & CEO @Infosys on Aug 23, 2021 to explain to honorable FM why even after 2.5 months since the launch of the new e-filing portal, portal malfunctions have not been resolved In fact, since August 21, 2021, the portal itself is no longer available,” the Tax Authorities tweeted.
Also earlier, on June 22, Ms. Sitharaman had convened a meeting with Infosys officials and asked them to fix all outages as quickly as possible and address all grievances from taxpayers.
But since there hasn’t been much progress in that area and people are still having trouble interacting with the portal, this time the CEO of Infosys himself has been called in to explain.
Due to the problems with the website lately, the Tax and Customs Administration had announced that it would refund all overdue fees and excess interest charged by the taxpayer.
Several taxpayers who filed their 2020-21 income tax returns after July 31 were charged interest and late fees despite the extension of the deadline. The deadline for submitting returns for the last financial year has been extended to September 30, 2021.
The tax authorities had even authorized the manual submission of remittance forms so that taxpayers are not inconvenienced by the malfunctioning website.